Businesses turn the fully managed hosted Interactive Voice Response (IVR) from Softflexx Technologies to eliminate operational headaches.

For businesses that do not have the technical staff or resources to manage, monitor and maintain all the hardware, software, and telecom of an IVR infrastructure, Softflexx Technologies offers IVR in the form of a hosted service. 

Softflexx Technologies's hosted IVR services are ideal for SMBs seeking:

Affordability: for those companies that cannot make a substantial upfront capital investment. 

Manageability: comprehensive system management - Plum manages the platform and the telecom connectivity. 

Continuous monitoring: gives you the advantages of large-scale enterprise in terms of performance and reliability.

Why use the Softflexx Technologies's  hosted IVR service?

The service is delivered on a carrier-grade infrastructure housed in secure class-A data centre for maximum reliability and security. 

The system is versatile - incorporating the latest text-to-speech (TTS) and automatic-speech-recognition (ASR) engine technology. 

The service is supported by an industry-leading SLA that delivers 99.999% uptime to meet your business critical needs.

You can use the pre-built IVR applications for processes such as:

Pre-paid account balance review 

Timesheet data entry 

University registration verification 

Account status for insurance claims 

Telephone Banking 

Appointment confirmation  and alerts

Status  checking and update

All other Database queries